The Impact of Job satisfaction on institutional citizenship behaviour in higher educational institutions in Ghana

Abstract

Higher educational institutions (HEIs) are place of training manpower for industries, hence job satisfaction is critical for staff to put in extra efforts. The aim of the current research is to investigate the effect of job satisfaction on organizational citizenship behaviour in higher educational institutions in Ghana. The study collected data from 250 employees of HEIs, using quantitative method and correlational design.  Data was analysed using SPPS-AMOS to establish the relationships. The study found all the four components of job satisfaction (JS) to have significant positive impact on organizational citizenship behaviour (OCB). The study found a significant positive effect of progression on organizational citizenship behaviour. The study found a significant positive effect of responsibility on organizational citizenship behaviour. The study found a significant positive effect of accomplishment on organizational citizenship. Behaviour. It was concluded that acknowledgement, responsibility, progression and accomplishments are strong forces for JS that can lead OCB of HEIs.