Service Delivery and User Satisfaction at College of Health Sciences of Kwame Nkrumah University of Science and Technology (CHSs-KNUST) and College of Health Sciences of University of Ghana (CHSs-UG) Libraries, Ghana.

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Service Delivery and User Satisfaction at College of Health Sciences of Kwame Nkrumah University of Science and Technology (CHSs-KNUST) and College of Health Sciences of University of Ghana (CHSs-UG) Libraries, Ghana.

Abstract

The focus of the study was to evaluate the service delivery and user satisfaction at the College of Health Sciences of Kwame Nkrumah University of Science and Technology (CHSs-KNUST) and College of Health Sciences of University of Ghana (CHSs-UG) libraries. The specific objectives were to find out the availability of facilities and logistics in both libraries and assess if service provision is meeting the needs of users in both libraries.

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