Mix Methods for Measuring Satisfaction and Priority Factors of Student Housing Facilities : A Case Study in University of Sriwijaya, Indonesia

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Mix Methods for Measuring Satisfaction and Priority Factors of Student Housing Facilities : A Case Study in University of Sriwijaya, Indonesia

Abstract

 

For increase, the quality of Student’s Housing in the University of Sriwijaya, the service facilities are needed an evaluation from the student of Sriwijaya University as the main consumer about the quality of Student Housing, if the design of Student Housing filled their aspiration and can accommodate every need. There are 385 occupants of total capacity 700 or about 55% of total occupants. This research is intended for evaluating the indicator of service facilities in Student Housing based on the choices of occupants and for find out the indicator of service facilities which become priority to be repaired using mix method Servqual, Importance-Performance Analysis, and Mean item Scoring (MIS), and give improvement suggestion for increase the quality of facilities and several priority indicator.

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