Is Time Management a Panacea for Effective Service Delivery and Staff Performance? University for Development Studies in Perspective

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Is Time Management a Panacea for Effective Service Delivery and Staff Performance? University for Development Studies in Perspective

Abstract

The study seeks to examine how time management can improve service delivery and job performance. The study design was mainly descriptive. In-depth interviews, a questionnaire and Focus Group Discussions (FGDs) were used to collect data. The study found that 75% of the respondents indicated that job prioritization, effective application of working rules and policies, punctuality and hardworking habits were time management skills capable of enhancing effective service delivery and job performance. Twenty-five percent of the respondents, however, noted that non-enforcement of rules and regulations, absenteeism, lateness and non-commitment habits negatively affect better services delivery and job performance.

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