Counting the Gains of Information and Communication Technology on Human Resource Management Practice in Ghana Health Service in the Tamale Metropolis
The impact of Information and Communication Technology (ICT) on human resource management for improve performance is a desired aspirations of Ghana Health Service and most organisations in Ghana and the world over. The objective of the study is to ascertain the extent to which ICT contributes to Human Resources Management practices in the Ghana Health Service in the Tamale Metropolis. The desire for organisational achievement, efficiency and sustainability in this global world of keen competition rely greatly on ICT as a niche. The adoption and usage of ICT in human resource management would in no small way, impact greatly on the output of emerged and emerging organisations in both developed and developing world. This notion necessitated this study. The population of the study comprised 488 health workers, and a sample of 196 was drawn for the study. The objectives of the study were to determine the use of ICT in Ghana Health Service and how it support Human Resource Management practices as well as the challenges. The study results revealed that ICT and health service delivery are inseparable, as far as global and national health interventions are concern, It also revealed that the use of ICT by employees of the service have contributed immensely in fighting certain menace in the health sector, thereby improving productivity and efficiency at both the primary and public health sectors. The study further revealed challenges suchas inability to acquire some ICT equipment, high training cost, irregular power supply and software/network failure as impediment in using ICT.