Barriers and Drivers of Electronic Procurement adoption and Firm Performance: The case of Universal Banks in Ghana
Electronic procurement is a relatively new practice in the developed world. Companies that have attempted to implement it have run into fierce internal and external opposition. Examining the drivers and barriers of e-procurement adoption in the banking industry was the study's main goal. The study was strictly descriptive. The data collection method used was a questionnaire. The population of this study was made up of all banking staff in Kumasi. With purposive sampling method, the study sampled 7 banks based on 2020 banking survey. Regression, mean score, standard deviation, and frequencies were among the statistical techniques used in the study. According to the report, e-procurement adoption was motivated by improving data quality, having reliable information, having good relationships with both buyers and suppliers, cutting administrative costs, and minimizing human participation to increase supplier and public confidence. According to the survey, other barriers to the adoption of e-procurement include a bad internet infrastructure, expensive IT infrastructure software, weak business procedures, and a lack of implementation capacity. It has been proven that adoption barriers to e-procurement hinder firm performance. The results of the study also showed a statistically significant positive association between the drivers e-procurement adoption and firm performance. The study also found e-procurement adoption as a moderating variable between the drivers and firm performance. It was recommended that firms train its procurement staff to improve on their procurement skills with e-procurement being the focus and with axillary motive of reducing resistance to change to internal or external customers in supply chain.