A Comprehensive Understanding into the Drivers of Lean Implementation in the Public Sector in Ghana
Keywords:lean implementation, drivers, waste, customer satisfaction, organization
Lean thinking is a method to remove different types of waste in an organizational process. Lean thinking helps to improve the present quality of processes and guarantee positive fiscal and economic results as well as improving the performance of the employees. The objective of the study was to examine the drivers of the Lean implementation processes at DVLA in Ghana. A total of 399 respondents were selected to participate in the study. The key drivers of the Lean implementation processes at DVLA in Ghana were making sure the customers are always satisfied with the services rendered, and having a leadership with a Lean ideology. These drivers are important steps if the Authority wants to reap the benefits of Lean by focusing on eliminating wastes such as long waiting time, motion, overproduction, corruption, defects, transportation etc. that occur within the process. It was therefore recommended that employees and management of the Authority should adopt positive work ethics whiles focusing on the key drivers of Lean implementation.