The Role of Supervisors in Promoting Employee Satisfaction in the Wenchi Municipality of Ghana

Abstract

The purpose of this study was to examine the relationship between role of supervisors and employee satisfaction in the Wenchi Municipality of Ghana. Data was collected from 103 employees from selected organisations through a simple random sample. Descriptive and inferential statistics were conducted on the data collected by the use of Google Form distributed through official WhatsApp platform. It was found that the roles that supervisors performed included ensuring employee involvement, reducing work stress, and building employee relationship. In the presence of performing the role of reducing work stress, the other two roles (ensuring employee involvement and building employee relationship) become insignificant in creating employee satisfaction. Thus, in the case of the organisations in the Wenchi Municipality of Ghana, supervisors provided the role of ensuring employee involvement and building employee relationship as the basis of reducing work stress because all of the three roles made supervisor’s roles significant in influencing employee satisfaction. In effect, the finding indicates that the relationship between employee satisfaction and roles of supervisors (ensuring employee involvement, reducing work stress, building employee relationship) was statistically significant at a significance level of 0.05, F (3, 99) =11.456, p = 0.000. It was recommended that supervisors in these organisations should focus on reducing work stress by first ensuring employee involvement and building employee relationship. Thus, supervisors must have at least basic training in human resource management to understand fundamental functions of human resource management officers.