Adaptive Strategies of the Evacuees Affected by Mount Sinabung Eruption in Siosar Relocation, Indonesia
July 31, 2019
Prediction of Bank Customer Telemarketing Success Using Data Mining Models
July 31, 2019

Customer Satisfaction Analysis of South Sumatera LRT (Indonesia)

Abstract Customer Satisfaction is an essential part that public service management must achieve in their services. KAI (Kereta Api Indonesia) management, as the civil service administrator, should make customer satisfaction as their top priority to ensure customer loyalty. The existence of this conditions requires the operator to measure some variable that would affect customer satisfaction to improve services. This journal will focus on the performance during the operation phase and its implications to KAI management. It is proposed to use Dynamic System modeling and simulation to explore the problem of user satisfaction.