Adopting Total Quality Management (TQM) Practices in Academic Libraries in Ghana: Proposal of Edward’s Achievement of Quality Performance (EAfQP) Model

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Adopting Total Quality Management (TQM) Practices in Academic Libraries in Ghana: Proposal of Edward’s Achievement of Quality Performance (EAfQP) Model

Abstract

In the pursuit of achieving quality performance in academic libraries there is the need to adopt an appropriate model for total quality management. This review demonstrates how the adoption of a management model could result in quality performance in academic libraries. A TQM model known as EAfQP model has been proposed and illustrated how quality performance could be achieved in academic libraries in Ghana. The model illustrates certain critical success factors (top management, training, innovation, customer focus, process and human resource management, and organisational culture) could be integrated in an academic library environment to achieve quality performance.